Privacy Policy

This policy describes what personal information Samsung-Digital Expert ("we", "us") collects through this website and how it is used. It applies to information you submit through the booking form, contact channels and review submissions.

What we collect

From bookings: your name, mobile number, optional email address, appliance category and type, warranty status, preferred date and time, and your city and locality/area. We deliberately do NOT collect a full residential address, appliance model numbers, problem descriptions, or appliance photos through the booking form. From enquiries: the message content you send us. We do not receive or store your payment card details on this site.

How we use it

Strictly to schedule, confirm and perform the appliance service you booked; to contact you about that booking; for internal repair records including warranty tracking; and — only if you separately agree — to send service-related follow-ups. We do not sell your data to anyone.

Who can see it

Access to booking records is limited to authorised Samsung-Digital Expert staff through a protected admin dashboard. Customer data is not publicly readable anywhere on this website.

Retention

Booking records are retained for as long as reasonably needed to service your appliance, honour warranty commitments and satisfy basic business record-keeping. you can ask us to delete or update your records by contacting us using the phone number on the

Your choices

You may request access to, correction of, or deletion of your personal information at any time via the phone number shown on the contact page.

Security

Bookings are stored with role-restricted access. We validate all submissions and use anti-spam measures on public forms. No system is perfectly secure, but we aim to protect your information as carefully as we would want ours to be.

Last updated: November 2026.