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Warranty Policy
Written service warranty
Every completed repair performed by Samsung-Digital Expert carries a written warranty on the specific work performed — the duration and coverage are stated on your service record and confirmed on this site's booking status once set by the technician after completion.
What is covered
Repeat failures of the specific fault repaired within the stated warranty period are re-inspected and, if confirmed to be a recurrence of the same fault, corrected under warranty at no additional labour cost. Part replacements carry whatever warranty the part supplier provides and is stated to you at the time of replacement.
What is not covered
- New or multiple different faults unrelated to the original repair.
- Damage from power surges, water ingress, pest damage or misuse.
- Appliances previously opened or repaired by other parties, where that earlier work is the cause of the failure.
- Manufacturer's warranty matters — while your appliance is inside Samsung's official warranty, the authorised centre must service it, and we'll direct you there.
Making a warranty claim
Contact us with your Booking ID and the fault description. Warranty work is scheduled under the same doorstep process as a normal booking except the labour cost for the covered fix.